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For Cancelling Contract with EE Call their Helpline at 0870 174 7051

If you have been an EE user and are quiet dissatisfied with the services, EE customer care helpline can help you. There might be a situation when cancelling your contract seems to be the last resolution. Cancelling your contract with EE might seem to be a tedious and complicated process but this can be resolved easily with the EE customer care helpline.

Cancellation Policies

From helping you in signing a new account to cancelling an already existing account, we, at EE customer care helpline, are here to assist you in every possible way.If you have been an EE user but would like to discontinue our association, simply call EE customer care helpline to know the steps to cancel the EE contract.

User for less than 14 days

The process is simple if you have just started using our services and the period has not exceeded 14 days.

  • Purchase from store

If you associated with us through a retail outlet but are not satisfied with the services due to reasons like network coverage, you may return the purchase to any of the EE retail stores. The return would include your purchase receipt, the phone/device you purchased (make sure it is complete and in as new condition), inclusive in-box accessories (including the charger) and free or promotional items (if any). In case the reason is a change of mind, EE will not cancel the contract.

  • Purchase through web/phone

If you have made a purchase through web or phone, simply fill the cancellation form available on the website and email it to us. The cancellation team will get back to you once your form is received with the further steps.

You may also take the print out of the form, fill it and send it by post to the cancellation team. On receiving your post, the EE customer care team will get in touch with you to confirm your request and process it further.

User for more than 14 days

If you have used our services for more than 14 days but wish to discontinue the same, you may contact the EE customer care for the same.

There are a few things that a user must remember in such cases:

  • The contract does not terminate automatically at the end of 14 days. You need to contact the EE customer care for the same.
  • EE customer care will take a minimum of 30 days to discontinue the contract. You will be billed until the end of the minimum term or the end of 30 days whichever is later.
  • Make sure to call the EE customer care number at least 30 days in advance if you want to pay up to the end of the minimum term. However, this does not confirm the limit to which we can pre-date the cancellations.
  • It is mandatory to complete the minimum contract term to avoid any Early Termination Charges on top of the Notice Period Charge.
  • EE will charge you for a period of 30 days that will be counted from the date of your request to cancel.
  • To use the same number with your new provider, you will need a PAC code provided by EE. This code is valid for 30 days. In case you don’t use it, your contract with EE will continue to run.

Cancellation via phone

Simply call EE customer care and file a cancellation request. Please remember the following while doing the same:

  • Share your updated address and email id to receive the final bill. Let the EE customer care representative know if you have any additional devices.
  • In case, you have already filed a request for contract cancellation, do not make another request as the same won’t be processed. Either wait for it to be processed or cancel it to make another.
  • Cancel any other request you have previously filed with the EE customer care. This can include requests for add-on bundles, new SIM requests, migration, etc.
  • In case you wish to cancel one of the plans on your 4GEE shared plan, remember that this might impact the pricing of your other plans.
  • If your cancellation request is for the number that is part of a Group/Talk-Share, it will be disbanded.

Cancellation via email

If you plan to contact us via email, please remember the following important things:

  • The cancellation request will be dated according to the day we receive and process your cancellation letter. It won’t be the same as the date on the letter.
  • You should be within the minimum term i.e. 45 days to cancel the contract. Your application will not be processed if you don’t meet the criteria.
  • Once your request has been processed, you will receive a text message and a confirmation letter mentioning the details of the date your contract ends.

Home Broadband, Home Phone and EE TV

Discontinuing Home Broadband, Home Phone and EE TV services can be done with a simple call at EE customer care helpline. The customer care representative will let you know how to further process the return of the equipment. Make sure that you return the EE TV within 30 days or else you will be charged for the same on your final bill.

In case you are planning to discontinue the broadband service, you can either keep the router with you or recycle at your local waste management facility. The same can also be returned to our distribution warehouse.

If you have been an EE user and are quiet dissatisfied with the services, EE customer care helpline can help you. There might be a situation when cancelling your contract seems to be the last resolution. Cancelling your contract with EE might seem to be a tedious and complicated process but this can be resolved easily with the EE customer care helpline.

DISCLAIMER

'EE Contact Number' is a Directory and Connection service which connects your call straight through to the customer service department of the company you want to speak to. We are not associated with or connected to EE in any way, and other contact numbers are available in the public domain which may prove a cheaper way to contact EE. The 0870 numbers that we use cost 13p per minute to call (from a BT landline. Mobiles and other networks may charge more). By using this number to contact EE you agree to be bound by our Terms & Conditions.

EE Telecom Services Review - 2016

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Reasons to Contact EE Customer Service Helpline

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EE to offer Huawei P10 and P10 plus with WiFi Calling and 4G Calling on the UK’s biggest and fastest network

  • EE will offer Huawei’s latest flagship smartphones, the P10 and P10 Plus with WiFi Calling, 4G Calling and access to EE’s superfast 4G network speeds
  • Customers can register their interest for the Huawei P10 and P10 Plus by visiting www.ee.co.uk/comingsoon

EE today announced that it will be offering the Huawei P10 and P10 Plus when the devices launch. Huawei handsets purchased from EE’s direct retail channels will support WiFi Calling and 4G Calling, enabling customers to make calls and send texts in more places across the UK – as well as access the UK’s fastest 4G speeds.

The cutting-edge successors to the hugely successful Huawei P9, the all-new P10 and P10 Plus are state-of-the-art smartphones; perfect for EE’s multi-award winning 4G network. EE is the only mobile network operator in the UK able to offer truly superfast 4G speeds thanks to a layer of extra capacity in the EE 4G network, which means the P10 and P10 Plus will be faster on EE than on any other UK network.

A studio in your pocket

The cameras on the Huawei P10 and P10 Plus have been co-created with camera specialists, Leica. As a result, the latest devices come equipped with the combination of 20MP and 12MP dual cameras on the rear, and an 8MP camera on the front, enabling users to capture the most idyllic panoramic landscapes shots, crisp portraits and the perfect selfies, whatever the angle. With EE’s superfast 4G network, people can upload their favourite snaps to Facebook, Twitter and Instagram in a flash.

EE has the UK’s biggest and fastest 4G network, meaning people can always share their latest adventures with family and friends instantly. Both the Huawei P10, with its 5.1” high-resolution screen, and the P10 Plus, with its 5.5” screen offer 1080p video resolution, perfect for watching the latest movies, TV shows or sporting moments when on the go.

Pricing and Availability

Pre-orders for Huawei’s latest handsets will be announced in due course. For further information on the Huawei P10 and P10 Plus, including full details of EE’s price plans when available, customers can register their interest at www.ee.co.uk/comingsoon

- ENDS -

For more information, please contact:

This email address is being protected from spambots. You need JavaScript enabled to view it.

0845 373 7070

About EE

EE, part of BT Group, is the largest and most advanced mobile communications company in the UK, delivering mobile and fixed communications services to consumers.

EE runs the UK's biggest and fastest mobile network, having pioneered the UK's first superfast 4G mobile service in October 2012, and was the first European operator to surpass 14 million 4G customers in December 2015. EE has more than 550 shops across the UK. EE's 4G coverage today reaches more than three quarters of the UK geography. EE plans to extend 4G to 95% geographic coverage by 2020.

EE has received extensive independent recognition, including being ranked the UK's best overall network by RootMetrics®; Best Network at the 2014 and 2015 Mobile News Awards; Best Network at the Mobile Choice Consumer Awards 2016; Best Consumer Network at the 2015 & 2016 Mobile Industry Awards; Best Network and Best Customer Support at the What Mobile Awards 2016; as well as Fastest Network at the 2014 and 2016 uSwitch Mobile Awards.

Follow us on…

Facebook at: www.facebook.com/ee

Twitter at: www.twitter.com/ee

YouTube at: www.youtube.com/ee

LinkedIn at: www.linkedin.com/company/ee-uk

Read more ...

EE to offer Huawei P10 and P10 plus with WiFi Calling and 4G Calling on the UK’s biggest and fastest network

  • EE will offer Huawei’s latest flagship smartphones, the P10 and P10 Plus with WiFi Calling, 4G Calling and access to EE’s superfast 4G network speeds
  • Customers can register their interest for the Huawei P10 and P10 Plus by visiting www.ee.co.uk/comingsoon

EE today announced that it will be offering the Huawei P10 and P10 Plus when the devices launch. Huawei handsets purchased from EE’s direct retail channels will support WiFi Calling and 4G Calling, enabling customers to make calls and send texts in more places across the UK – as well as access the UK’s fastest 4G speeds.

The cutting-edge successors to the hugely successful Huawei P9, the all-new P10 and P10 Plus are state-of-the-art smartphones; perfect for EE’s multi-award winning 4G network. EE is the only mobile network operator in the UK able to offer truly superfast 4G speeds thanks to a layer of extra capacity in the EE 4G network, which means the P10 and P10 Plus will be faster on EE than on any other UK network.

A studio in your pocket

The cameras on the Huawei P10 and P10 Plus have been co-created with camera specialists, Leica. As a result, the latest devices come equipped with the combination of 20MP and 12MP dual cameras on the rear, and an 8MP camera on the front, enabling users to capture the most idyllic panoramic landscapes shots, crisp portraits and the perfect selfies, whatever the angle. With EE’s superfast 4G network, people can upload their favourite snaps to Facebook, Twitter and Instagram in a flash.

EE has the UK’s biggest and fastest 4G network, meaning people can always share their latest adventures with family and friends instantly. Both the Huawei P10, with its 5.1” high-resolution screen, and the P10 Plus, with its 5.5” screen offer 1080p video resolution, perfect for watching the latest movies, TV shows or sporting moments when on the go.

Pricing and Availability

Pre-orders for Huawei’s latest handsets will be announced in due course. For further information on the Huawei P10 and P10 Plus, including full details of EE’s price plans when available, customers can register their interest at www.ee.co.uk/comingsoon

- ENDS -

For more information, please contact:

This email address is being protected from spambots. You need JavaScript enabled to view it.

0845 373 7070

About EE

EE, part of BT Group, is the largest and most advanced mobile communications company in the UK, delivering mobile and fixed communications services to consumers.

EE runs the UK's biggest and fastest mobile network, having pioneered the UK's first superfast 4G mobile service in October 2012, and was the first European operator to surpass 14 million 4G customers in December 2015. EE has more than 550 shops across the UK. EE's 4G coverage today reaches more than three quarters of the UK geography. EE plans to extend 4G to 95% geographic coverage by 2020.

EE has received extensive independent recognition, including being ranked the UK's best overall network by RootMetrics®; Best Network at the 2014 and 2015 Mobile News Awards; Best Network at the Mobile Choice Consumer Awards 2016; Best Consumer Network at the 2015 & 2016 Mobile Industry Awards; Best Network and Best Customer Support at the What Mobile Awards 2016; as well as Fastest Network at the 2014 and 2016 uSwitch Mobile Awards.

Follow us on…

Facebook at: www.facebook.com/ee

Twitter at: www.twitter.com/ee

YouTube at: www.youtube.com/ee

LinkedIn at: www.linkedin.com/company/ee-uk

Read more ...

EE to offer LG G6 with WiFi Calling and 4G Calling on the UK’s biggest and fastest network

EE has today confirmed LG’s new flagship smartphone, the LG G6, will be available on EE – the UK’s biggest and fastest mobile network.

The all new LG G6 is packed full of the latest in mobile technology, including a striking 5.7” Full Vision display and is the first smartphone to feature Dolby Vision™, perfect for watching movies and TV shows. With this big screen still fitting easily in one hand, it couldn’t be easier to use the dual 13-megapixel wide angle camera, enhanced with an array of features to instantly make any photo social media ready. Meanwhile the 100-degree wide angle front-facing camera is perfect those group selfies.

Customers who purchase the LG G6 from EE’s direct retail channels will be able to make calls and send texts in more places across the UK with WiFi Calling. EE customers can also stay connected to superfast 4G, even when making calls, thanks to 4G Calling.

Download a full 1080p HD film in a flash, or track down the next adventure using Google Maps instantly, on EE’s superfast network. The LG G6 can take advantage of EE’s unique double-speed 4G network to get the UK’s fastest download speeds, providing the ultimate in 4G connectivity and performance.

Pre-orders for the LG G6 will be announced in due course. For further information on the LG G6, including full details of EE’s price plans when available, customers can register for updates at www.ee.co.uk/comingsoon.

- ENDS -

For more information, please contact:

This email address is being protected from spambots. You need JavaScript enabled to view it.

0845 373 7070

About EE

EE, part of BT Group, is the largest and most advanced mobile communications company in the UK, delivering mobile and fixed communications services to consumers.

EE runs the UK's biggest and fastest mobile network, having pioneered the UK's first superfast 4G mobile service in October 2012, and was the first European operator to surpass 14 million 4G customers in December 2015. EE has more than 550 shops across the UK. EE's 4G coverage today reaches more than three quarters of the UK geography. EE plans to extend 4G to 95% geographic coverage by 2020.

EE has received extensive independent recognition, including being ranked the UK's best overall network by RootMetrics®; Best Network at the 2014 and 2015 Mobile News Awards; Best Network at the Mobile Choice Consumer Awards 2016; Best Consumer Network at the 2015 & 2016 Mobile Industry Awards; Best Network and Best Customer Support at the What Mobile Awards 2016; as well as Fastest Network at the 2014 and 2016 uSwitch Mobile Awards.

Follow us on…

Facebook at: www.facebook.com/ee

Twitter at: www.twitter.com/ee

YouTube at: www.youtube.com/ee

LinkedIn at: www.linkedin.com/company/ee-uk

Read more ...

EE to offer LG G6 with WiFi Calling and 4G Calling on the UK’s biggest and fastest network

EE has today confirmed LG’s new flagship smartphone, the LG G6, will be available on EE – the UK’s biggest and fastest mobile network.

The all new LG G6 is packed full of the latest in mobile technology, including a striking 5.7” Full Vision display and is the first smartphone to feature Dolby Vision™, perfect for watching movies and TV shows. With this big screen still fitting easily in one hand, it couldn’t be easier to use the dual 13-megapixel wide angle camera, enhanced with an array of features to instantly make any photo social media ready. Meanwhile the 100-degree wide angle front-facing camera is perfect those group selfies.

Customers who purchase the LG G6 from EE’s direct retail channels will be able to make calls and send texts in more places across the UK with WiFi Calling. EE customers can also stay connected to superfast 4G, even when making calls, thanks to 4G Calling.

Download a full 1080p HD film in a flash, or track down the next adventure using Google Maps instantly, on EE’s superfast network. The LG G6 can take advantage of EE’s unique double-speed 4G network to get the UK’s fastest download speeds, providing the ultimate in 4G connectivity and performance.

Pre-orders for the LG G6 will be announced in due course. For further information on the LG G6, including full details of EE’s price plans when available, customers can register for updates at www.ee.co.uk/comingsoon.

- ENDS -

For more information, please contact:

This email address is being protected from spambots. You need JavaScript enabled to view it.

0845 373 7070

About EE

EE, part of BT Group, is the largest and most advanced mobile communications company in the UK, delivering mobile and fixed communications services to consumers.

EE runs the UK's biggest and fastest mobile network, having pioneered the UK's first superfast 4G mobile service in October 2012, and was the first European operator to surpass 14 million 4G customers in December 2015. EE has more than 550 shops across the UK. EE's 4G coverage today reaches more than three quarters of the UK geography. EE plans to extend 4G to 95% geographic coverage by 2020.

EE has received extensive independent recognition, including being ranked the UK's best overall network by RootMetrics®; Best Network at the 2014 and 2015 Mobile News Awards; Best Network at the Mobile Choice Consumer Awards 2016; Best Consumer Network at the 2015 & 2016 Mobile Industry Awards; Best Network and Best Customer Support at the What Mobile Awards 2016; as well as Fastest Network at the 2014 and 2016 uSwitch Mobile Awards.

Follow us on…

Facebook at: www.facebook.com/ee

Twitter at: www.twitter.com/ee

YouTube at: www.youtube.com/ee

LinkedIn at: www.linkedin.com/company/ee-uk

Read more ...

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